Terms & Conditions

Welcome to The Herb Cabinet (“we”, “us”, “our”). By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

These Terms govern your use of our website, products, and services. By using our site, you confirm that:

You are at least 18 years old, or using the website under adult supervision.
You agree to comply with these Terms, all policies posted on our website, and all applicable laws of Pakistan.

If you do not agree with these Terms, please stop using the website immediately.

2. Product Information & Disclaimer

Our products are herbal and wellness-focused. Individual results may vary.
The information provided on our website is for general informational purposes only and is not intended as medical advice.
Always patch-test products before use.
The Herb Cabinet is not liable for reactions caused due to allergies, misuse, or failure to follow instructions.
All product images, descriptions, and pricing may change without notice to improve quality or maintain supply.

3. Orders & Payments

Order Acceptance

We reserve the right to accept or reject any order.
An order is confirmed only after:

Successful payment (for prepaid orders) OR
Verification of details for Cash on Delivery (COD).

Pricing

Prices may change without prior notice.
Prices displayed at checkout are final.
Any promotions, discount codes, or offers are subject to change or cancellation.

Payment Methods

Cash on Delivery (COD) — within Pakistan
Bank transfer (if offered)
Card payments (through 3rd-party payment processors, if active)

We do not store or have access to your card details.

4. Shipping & Delivery

Delivery Time

Standard delivery time within Pakistan is 2–5 working days, depending on your location.
Delays caused by courier companies, weather, or public holidays are beyond our control.

Shipping Charges

Shipping cost will be shown at checkout.
Free shipping may apply during promotions.

Incorrect Address

We are not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.

5. Returns, Refunds & Exchanges

Due to the nature of personal-care and herbal products:

We do not offer returns or exchanges once the product seal is opened.
Products can only be returned if:
- The wrong item was delivered
- The product was damaged during transit
- The product received is expired

Return Requirements

Report issues within 24–48 hours of delivery
Provide clear photos and order details
The product must be unused, sealed, and in original condition (unless damaged in transit)

Refunds (if approved) will be issued via:

Store credit
Replacement product
Bank transfer (case-by-case)

The Herb Cabinet reserves the right to refuse refund claims that do not meet our policy conditions.

6. Intellectual Property Rights

All content on this website — including images, product descriptions, branding, packaging, design, text, graphics, videos, and logos — is the exclusive property of The Herb Cabinet.

You may not copy, reproduce, resell, or distribute any content without written permission.

7. Limitation of Liability

By purchasing our products, you agree that The Herb Cabinet will not be held liable for:

Allergic reactions, side effects, or misuse of products
Delays caused by couriers
Damages caused due to customer negligence
Losses resulting from technical errors, website downtime, or payment gateway issues

Maximum liability (if ever applicable) will not exceed the total amount paid for the order.

8. User Conduct

By using our website, you agree NOT to:

Misuse the website
Attempt to access restricted areas
Upload harmful content (malware, viruses, spam)
Copy or violate any intellectual property

9. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, store, and protect your data.

10. Changes to Terms & Conditions

The Herb Cabinet may update these Terms at any time without prior notice.
Most recent revision date will always be posted above.
Continued use of our website after updates indicates acceptance of the new Terms.