Shipping policy

Shipping Policy

The Herb Cabinet

At The Herb Cabinet, we aim to deliver your order safely, quickly, and efficiently across Pakistan.

Order Confirmation

Once you place an order on our website, you will receive an order confirmation message via WhatsApp, SMS, or email. Orders are processed only after confirmation to ensure accuracy and smooth delivery.

Dispatch Timeline

Confirmed orders are dispatched within 24–48 hours (excluding Sundays and public holidays).

Delivery Time

We ship nationwide through TCS Courier Service.
Delivery usually takes:

  • 2–3 working days for major cities

  • 3–5 working days for remote areas

Delivery times may vary during sales, high order volume, or unforeseen courier delays.

Shipping Charges

  • Free Shipping on eligible orders (as mentioned on product or promotional pages).

  • Standard shipping charges may apply on orders below the free shipping threshold.

Shipping charges (if applicable) are calculated at checkout before payment.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) all across Pakistan.
Please ensure someone is available to receive and pay for the parcel at the provided address.

Repeated order cancellations may result in restriction of COD services for that customer.

Order Tracking

Once your order is dispatched, a tracking number will be shared with you. You can track your parcel directly on the TCS website.

Address Accuracy

Please ensure your shipping details (name, contact number, and full address) are correct at the time of order placement.
The Herb Cabinet is not responsible for delays caused by incorrect or incomplete address details.

Delays & External Factors

While we strive to deliver within the mentioned timeframe, delivery may be delayed due to:

  • Weather conditions

  • Public holidays

  • Operational issues from the courier side

  • High demand periods

We appreciate your patience in such cases.

Damaged or Missing Items

If you receive a damaged parcel or a missing item, please contact us within 24 hours of delivery with clear photos and order details so we can assist you promptly.